![]() ![]() Quotes prices and availability including cross-selling and up-selling. Provides general information regarding Royal Caribbean products, services, and promotions. Answers inbound telephone calls from travel partners and/or direct guests with an upbeat and friendly disposition, exceptional verbal communication skills, and a strong commitment to customer satisfaction. ![]() Schedules may change as required by the business. ![]() Team members must have the ability to conform to a pre-determined schedule including daily shifts, breaks, and lunches. They are required to comply with established protocols, procedures, and quality assurance standards. The Reservations Agent is expected to respond to customer inquiries or direct these to the appropriate resource. This role requires them to provide assistance to our customers shopping for pricing and availability as well as those servicing existing reservations. Under the direction of a Reservations Supervisor, handles inbound sales and service telephone calls from Travel Partners and/or direct guests. ![]()
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